Sales Policy

Prices are subject to change without notice.

We proudly accept secure online payments via PayPal or credit card.  Online payments may also be made via electronic check, however, payment must clear our bank (5 business days) before your order is processed.  For your convenience, we also accept credit card payments via phone during regular business hours.

Required CA state sales tax will be applied automatically at checkout for all California residents. California state sales tax is not applied to purchases made by out-of-state customers.

Most orders are shipped within one business day and virtually all orders within two business days.  You will receive email confirmation shortly after your order is received.  Whenever possible, we will also provide tracking information via email once your order is shipped. 

Average transit time for most orders is 2 - 4 business days, however delivery may take up to 10 business days for some locations.   

If a product arrives to you damaged in any way, please contact us within two business days after product arrival to report damage.  If warranty support is required, we will arrange a repair or replacement free of charge.  On rare occasion, a customer may be required to pay return shipping costs for damaged unit.  If a replacement unit is approved under warranty, however, we will absorb shipping costs for replacement unit to customer location.  The vast majority of warranty claims are completed within two business days.
 

Orders received by customers residing outside lower 48 (Hawaii and Alaska customers) will be subject to additional shipping cost.  This additional shipping cost will be calculated after checkout and customer notified via email within two business days after checkout.     
 

All Product returns must be approved.  We will not accept product returns without prior authorization.  We reserve the right to charge a 20% restocking fee for all cancelled orders and/or product returns.

No returns on specialty (non-stock) items, except in cases of damaged merchandise. A 20% restocking fee may also apply.

Please inspect your order when it arrives for damage and verify your order is complete.  We do not offer free exchanges or returns for damaged or incorrect merchandise received if reported to us more than 10 business days after original delivery date.  Exceptions may be made at our discretion on a case by case basis, however, buyer may be responsible for any required shipping charges.

For items originally purchased with free shipping, buyer is responsible for any applicable shipping costs for exchanges regardless of when the exchange is actually requested.

All returned items must be received in their original packaging, unopened, and unused condition.  If a returned item has been opened, appears used, and/or damaged in any way a refund / credit will not be issued.
 

By purchasing products from us, you are agreeing to the terms and conditions outlined above.  If you have any questions or concerns regarding our sales policy, please contact us before purchase.