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MatalaFilterMedia.com - Matala Filter Media and Quality Pond Supplies at Discount Prices! 110% Best-Price Guarantee!


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Sales & Return Policy

Sales Policy

Prices are subject to change without notice.

We proudly accept secure online payments via credit card, PayPal, or electronic check. Online payments may also be made via electronic check, however, payment must clear our bank (5 business days) before your order is processed and shipped. For your convenience, we also accept credit card payments via phone during regular business hours.

Required 8.75% CA state sales tax will be applied automatically at checkout for all California residents.

Most orders are shipped within 1 - 3 business days. You will receive a confirmation email shortly after your order is received. Whenever possible, we will also provide tracking information via email once your order is shipped.

As some products are "built to order" or subject to temporary back-orders, on rare occasion shipping for some products may be delayed up to 10 business days.

To help ensure all orders are processed for our valued customers in the expedient manner possible, some products purchased from us may be shipped from different warehouses and therefore may arrive separately.

Sorry, no "rain checks" on advertised specials, clearance items, or out-of-stock products.

We proudly offer shipping within the contiguous US, Hawaii, Alaska, and Puerto Rico. We also offer international shipping to Canada and Mexico for many products. Additional shipping costs and/or handling fees may apply for items shipped outside the contiguous US.

Please inspect all products purchased from us and report any damage to us within two (2) business days after receipt. We are not responsible for shipping damage reported to us after this time.

All warranty claims are handled direct with the respective product manufacturer. If you require warranty assistance for any product purchased from us, we will gladly request a warranty claim / RMA# from the respective manufacturer on your behalf. Customer is responsible for all shipping costs.

Return Policy

If a product purchased from us arrives to you damaged in any way, please contact us within two (2) business days after product arrival to report damage. If warranty support is required, we will contact the respective manufacturer on your behalf to request a warranty claim / RMA#. Customer will be responsible for all shipping costs. 

Orders received by customers residing outside the contiguous US will be subject to additional shipping and handling cost. This additional cost will be calculated after checkout and customer notified via email within two business days. 

All Product returns must be approved. We will not accept product returns without prior authorization. All returned items, except for warranty claims, are subject to a 25% restocking fee. No returns on specialty (non-stock) items, except in cases of damaged merchandise. 

Please inspect your order when it arrives for damage and verify your order is complete. We do not offer free exchanges or returns for damaged or incorrect merchandise received if reported to us more than five (5) business days after original delivery date. 

For items originally purchased with free shipping, buyer is responsible for any applicable shipping costs for exchanges regardless of when the exchange is actually requested.

All returned items must be received in their original packaging, unopened, and unused condition. If a returned item has been opened, appears used, and/or damaged in any way a refund / credit will not be issued.

By purchasing products from us, you are agreeing to the terms and conditions outlined above. If you have any questions or concerns regarding our sales policy, please contact us before purchase.

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